Privacy Policy | EPG123 | EPG Generator

This Privacy Policy explains how EPG123 (“we,” “us,” “our”) collects, uses, and safeguards information when you use our website and services, including account management, subscriptions, EPG generation/import, and support tickets. By using EPG123, you agree to the practices described here.

1. Information We Collect

Account & Profile: First/last name, email, password (hashed), phone number, role, status, subscription plan, max link limits, verification status.
Authentication: Session identifiers and tokens (via NextAuth) to keep you signed in securely.
Billing & Payments: Plan, amount, status, transaction IDs, and timestamps. We use Authorize.net or other payment processors to handle payments; we do not store full payment card numbers on our servers.
EPG/Channels/Programs: Data you create or import (e.g., source URLs, titles, channel IDs, schedules).
Support Tickets: Ticket content, attachments, assignee, comments, and resolution notes.
Usage & Device: Log data, IP address, device/browser type, pages viewed, and interactions (for analytics, security, and improving service).
Communications: Email address and message content for welcome, password reset, billing, notifications, and promotions (according to your preferences and applicable law).

2. How We Use Information

Provide, operate, and improve the EPG123 service and features.
Authenticate users and secure accounts.
Process payments, manage subscriptions, and send billing communications.
Send product updates, announcements, and promotions (you can opt out).
Offer support, investigate issues, and resolve tickets.
Analyze usage and performance to enhance reliability and UX.
Comply with legal obligations and enforce our Terms.

3. Legal Bases (EEA/UK)

We process personal data based on: performance of contract, legitimate interests, legal obligations, and your consent (where applicable).

4. Sharing & Third Parties

Infrastructure & Storage: Databases (e.g., MongoDB/Mongoose) and hosting providers needed to run the service.
Payments: Authorize.net (and/or similar) to process payments.
Email & Messaging: Providers that deliver system and marketing emails on our behalf.
Analytics & Security: Tools to monitor performance, detect abuse, and maintain availability.

We do not sell personal data. We require providers to safeguard data and use it only for our instructions.

5. Cookies & Similar Technologies

We use cookies/local storage for authentication, preferences, analytics, and to keep you signed in. You can control cookies via your browser, though some features may not work properly if disabled.

6. Data Retention

We keep data as long as necessary for the purposes above and to comply with legal, accounting, or reporting requirements. We may anonymize or aggregate data for long-term analytics.

7. Security

We implement technical and organizational safeguards (e.g., encryption in transit, hashed passwords, access controls). No method of transmission or storage is 100% secure; we work to continuously improve protections.

8. Your Rights

Access, correct, or delete certain personal data.
Object to or restrict processing in certain circumstances.
Portability of data you provided to us, where applicable.
Withdraw consent where processing is based on consent.

To exercise rights, contact us at [email protected]. We may need to verify your identity before responding.

9. Children’s Privacy

EPG123 is not directed to children under 13 (or the relevant age in your country), and we do not knowingly collect their data.

10. International Transfers

Your data may be processed in countries outside your own. We take steps to ensure appropriate safeguards for such transfers.

11. Do Not Track / Global Privacy Control

Industry standards for DNT/GPC are evolving; we will update our practices as they become standardized and required.

12. Changes to This Policy

We may update this Privacy Policy. We’ll revise the “Last updated” date and, when appropriate, notify you by email or in-app notice.

13. Contact Us

Questions or requests? Email [email protected].

This policy is provided for informational purposes and does not constitute legal advice. Please consult your legal counsel for compliance needs specific to your business and jurisdiction.